Date Of Review: Sep 20, 2018
I purchased the twice a year contract for maintaining my a.c. unit. Great price and great job. Came back as many times as it took to get the a.c. to run like a champ. Would recommend over and over. Provides discount to V.A. which is a kind gesture!
Date Of Review: Aug 11, 2016
I am delighted with Veteran Air from my first engagement through the completed installation. On the initial call, their representative was thorough and asked the right questions to understand my needs and wants. During installation, the team was professional, clean and clearly did a quality installation. I strongly recommend Veteran Air for HVAC replacements.
Date Of Review: Jul 26, 2016
I rarely if ever write reviews but this company was so far over the top of anything I have ever experienced with a service company that I felt compelled and almost obligated to. My split system had been living on life support for the last 18-24 months and I knew it was just a matter of time before replacement. I contacted Veteran Air based on reviews on Google and that is where the amazing experience started. The sales representative came over and asked me lots of questions to fully understand my needs. He then took a great deal of time inspecting my current system and sat down with me to go over all of my options. (Continue limping along, replace, etc ). He was very careful not to try and sell me a system that was more than what I needed using unnecessary tonnage while at the same time setting realistic expectations for the lower end options. Four days later a crew of 4 (Eric, Jason, Ron and Kuoy) arrived to do the legwork. Every single member of that crew was extremely courteous, professional and clean. They did not seem rushed and went out of their way to make sure every last detail of the workmanship was top notch. I had one vent that they said was going to be a custom size and they would need to order and install at a later date. Ron called the very next morning and asked when he could come out to install it. The icing on the cake was that the following day I got a call from a lady named Debbie who introduced herself as their "quality control person" and wanted to come out to ensure everything was done to my satisfaction. Most companies forget your name as soon as the check is in their hands. It was amazing to have a company that actually was seeking feedback on their performance and had a full time person dedicated to this role. Veteran Air has earned a new lifetime customer and it is obvious that the level of service I received was something that is driven from the top down and is present throughout the organization.
Date Of Review: Jul 21, 2016
My experience with Veteran Air has been wonderful. I knew my unit was aging and on its last leg. The previous company I had been using went out of business so I started looking online. I was impressed with the reviews for Veteran Air and had a recommendation from a co-worker. When I called they were able to get someone out in 2 days. Joe took a look and gave me my options in a way I could understand and he gave me an estimate right then and there. I'm very glad I decided to have a new unit installed. Jason M and Jason K were there 2 days later and on time. They were courteous and thorough and left the area cleaner than it was when they arrived. Everyone I have dealt with has been knowledable and super nice including Debbie who comes to do a follow up inspection. I highly recommend Veteran Air. Jan D from Bradenton
Date Of Review: Jul 19, 2016
Our downstairs AC unit went put on July 4th weekend..I called out an AC company who was rude, sent a tech who just poured Freon in and said it would start blowing cold in 2 hours, took my check (double the normal price it bring a holiday ) and left. It did not blow cold at all. The next day ..no answer from the company. The third day ..they answered were quite snippy and told me I needed a new unit and they would send someone out tmorrow to give me a quote..we had been without AC for 3 days. Not happy, I looked for someone else and found Veteran Air. I phoned, they were really pleasant on the phone and said they would send someone straight away to give me a quote..Vincent arrived promptly and was excellent, professional and efficient, courteous and not pushy at all..can't speak highly enough of him. The price was very reasonable too. I signed up for a new unit..Eric and Rob arrived promptly at 8 am the next morning and installed a new unit..they were pleasant polite and courteous..and cleaned up thoroughly. The system was up and running before 4pm..I was thrilled. Debbie, quality control, came out to check everything okay..lovely lady. From start to finish an excellent service and first class company. I would give 6 stars if I could. I couldn't be happier. I highly recommend Veteran Air to anyone, and I will most definitely be using them in the future .Thank you Vincent and Veteran Air.
Date Of Review: Jul 06, 2016
I had a failure of two air conditioning units at the same time within approximately two weeks of each other. We had been in contact with veterans air before and decided to go forward with them. People like Debbie Shaffer who handled contacting us and setting up the install and following up by making sure everything was done right the experience extremely comfortable and something I would recommend to my friends and neighbors. My installers Ron Armond Ian and Wayne displayed not only a top-notch customer service and a constant care over my comfort as a disabled individual but also left an installation that could only be described as a work of art. I happily recommend them and should you want to hear more of my experience your welcome to contact Debbie and I would be glad to relate more of the positive experience I had with veterans air.