Great Floors - Lacey

21 Reviews

Client Reviews

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    We have worked with Pat Ward for many years on several properties.  I'm writing this NOW because we got in a pinch over the holidays and AGAIN Pat came through for us!  He gets the job done when he says it will be done!  Pat is extremely knowledgeable with all the products.   He will take his time to explain the products to you and beat competitor's prices.  I appreciate his patents, respect and kindness he gives to us and the clients we have sent to him.  So, if you are looking for floors we would highly recommend Pat Ward at Great Floors in Lacey!Again,Thank you Pat you're the best! See ya soon

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    Hello everyone, Quite honestly, if there were 10 stars available, that is what you'd see above. I needed a very oddly sized and small piece of carpet for a quite unusual use. I tried Lowes and Home Depot and was told they could not help. Then I called Great Floors. The receptionist was polite and helpful and got me through to the assistant manager, who said he'd be happy to help me. When he was unable to be at the store, due to a family emergency, his manager Pat stepped in and made sure everything got done, just as I had requested, totally on time. The guys in the warehouse were really nice about helping me load up the rug AND even fished out a piece of heavy plastic from recycling so I could keep the rug dry through delivery on this sopping wet day. This is what defines exceptional service!

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    This place has an incredible selection & knowledgable employees. It was my 1st visit - I was trying to match an odd size subway tile & Pat was able to find it for me. I'll definitely be back.

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    I've made two orders for carpet with Great Floors and both experiences have been very exceptional. Tim B finalized the sales both times for me and always gave me a fair deal and was wonderful to work with. He took our budget and lifestyle into consideration when helping us select a carpet and made sure to point out the pros and cons of each one we were interested in. Delivery and installation always happened when they said it would and each project was completed in less than one full day. Now our bedrooms look so much better than they did before. We were a little worried our dog may tear them up, but so far no problem! I would definitely go back to Tim at Great Floors for any flooring needs in the future!

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    We were impressed with our visit to Great Floors in June.  We were looking for a nice neutral low pile carpet for stairs and upper floor with three rooms.  We were guided to the best deals fitting our needs.  We checked the remnant wall first but didn't find the size we needed.  Our sales associate was Matt Mckenna.  We were impressed with his quick attention to measuring our space and getting all the details taken care of.  We will look him up when we get ready to do our kitchen floors.

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    I have experienced excellent service twice now with Great Floors.  Matt McKenna stands out as an exceptional sales rep.  I was looking at a huge amount of laborous prep work for a large room just to install wood look sheet vinyl (sheet vinyl is pretty easy, it's the leveling prep work that is the monster).  I was tackling this 400 sg ft job alone and I was dreading it.  I went in to Great Foors to get samples of sheet vinyl.  Matt greeted me at the door with a smile.  Without feeling pressured at all Matt showed me several styles of sheet vinyl and then.....Matt showed me Flexible Vinyl Planks.  Minimal prep work!!  I am absolutely stunned by how super easy the install was.  The quality and beauty of the product rivals any hard wood floor in my opinion.  And I installed it all by myself!!  Great product, Great store Great Floors and be sure to ask for Matt McKenna!!

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    If you are in need of a salesperson with great experience and knowledge seek out Matt McKenna as he is the one who helped us through out entire process. He helped pick the floors, instantly knew that prices of the floors and compared the type of wood floors and even carpet we were looking at. Very customer oriented and even worked on his days off to get things moving through the ordering process and scheduling the work to be completed. After selecting wood floor for our master bedroom, we had a person come out and take measurements. Matt was able to quickly identify one of the measurements seems strange so he personally came out to our house (that same night) to retake the measurements himself to ensure for accuracy. This saved us a huge headache of having to replace the sub-flooring (due to lack of experience on the original person taking measurements). After the measurements were taken, the price was adjusted which saved around $600+ for simply that one room. Where some may get mad that the measurements were taken incorrectly the person out doing the measurements seemed fairly new to the job, though he was very nice, I also understand mistakes happen. The problem was identified and resolved prior to work even starting so that makes me happy. The installers came in two waves. One wave to install the wood floor to our master bedroom, then the following day to replace the carpet in our other two bedrooms. The workers were different on the two days, yet they all did outstanding work. The wood floor looks amazing. The carpet also is a huge improvement over the previous carpet. So again... If you are looking to get work done, seek out Matt McKenna. If he isn't there that day (current days off are Wed & Thurs at time of this review) simply pick up his card at the front desk. He is worth waiting for.

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    If you are in need of a salesperson with great experience and knowledge seek out Matt McKenna as he is the one who helped us through out entire process.  He helped pick the floors, instantly knew that prices of the floors and compared the type of wood floors and even carpet we were looking at.  Very customer oriented and even worked on his days off to get things moving through the ordering process and scheduling the work to be completed.After selecting wood floor for our master bedroom, we had a person come out and take measurements.  Matt was able to quickly identify one of the measurements seems strange so he personally came out to our house (that same night) to retake the measurements himself to ensure for accuracy.  This saved us a huge headache of having to replace the sub-flooring (due to lack of experience on the original person taking measurements).After the measurements were taken, the price was adjusted which saved around $600+ for simply that one room. Where some may get mad that the measurements were taken incorrectly the person out doing the measurements seemed fairly new to the job, though he was very nice, I also understand mistakes happen.  The problem was identified and resolved prior to work even starting so that makes me happy.The installers came in two waves.  One wave to install the wood floor to our master bedroom, then the following day to replace the carpet in our other two bedrooms.  The workers were different on the two days, yet they all did outstanding work.  The wood floor looks amazing.  The carpet also is a huge improvement over the previous carpet.So again... If you are looking to get work done, seek out Matt McKenna.  If he isn't there that day (current days off are Wed & Thurs at time of this review) simply pick up his card at the front desk.  He is worth waiting for.

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    I needed a scrap of remanent to cover the living room for where we allow the dogs to sit with us as we watch TV. Basically a 12 foot by 10 foot piece of scrap that would not show dirt. Matt McKenna immediately walked with me along the remnant wall and made mention of lower quality versus higher quality remanents. Then he left me to make my decision and help another customer.  I ended up with a 12 x 10 ft 3 in Let's Dance remnant which is a pretty good quality rug. I recommend you seek out Matt when you need some flooring. His  Cell is 360-480-0503

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    Matt McKenna did a great job helping us get what we needed according to the budget we had planned. Carpet installers did a great job!!! Will go to Great Floors with Matt on our next house.

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