Great Floors - Lacey
Date Of Review: Sep 14, 2017
If you are in need of a salesperson with great experience and knowledge seek out Matt McKenna as he is the one who helped us through out entire process. He helped pick the floors, instantly knew that prices of the floors and compared the type of wood floors and even carpet we were looking at. Very customer oriented and even worked on his days off to get things moving through the ordering process and scheduling the work to be completed. After selecting wood floor for our master bedroom, we had a person come out and take measurements. Matt was able to quickly identify one of the measurements seems strange so he personally came out to our house (that same night) to retake the measurements himself to ensure for accuracy. This saved us a huge headache of having to replace the sub-flooring (due to lack of experience on the original person taking measurements). After the measurements were taken, the price was adjusted which saved around $600+ for simply that one room. Where some may get mad that the measurements were taken incorrectly the person out doing the measurements seemed fairly new to the job, though he was very nice, I also understand mistakes happen. The problem was identified and resolved prior to work even starting so that makes me happy. The installers came in two waves. One wave to install the wood floor to our master bedroom, then the following day to replace the carpet in our other two bedrooms. The workers were different on the two days, yet they all did outstanding work. The wood floor looks amazing. The carpet also is a huge improvement over the previous carpet. So again... If you are looking to get work done, seek out Matt McKenna. If he isn't there that day (current days off are Wed & Thurs at time of this review) simply pick up his card at the front desk. He is worth waiting for.
Date Of Review: May 20, 2016
Great Floors staff greeted us immediately with a friendly smile and immediately got us in touch with the person we needed to speak with. We needed to resolve an issue and the manager was polite, respectful, and even took notes thoughtfully while we spoke. The matter was resolved quickly and all parties felt happy and content with the agreed upon solution. We are very grateful Great Floors stands behind their promises to get each customer the lowest price around! They won't be beat!!