Great Floors - Tacoma

8 Reviews

Client Reviews

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    Excellent customer service, great quality and professional installers. Thanks Great Floors!

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    They were up front on all aspects of the transaction. I initially ordered just one bedroom to be done but ended up having all three done. The first bedroom had an issue with the amount of carpet ordered and the installer said it could be done with the amount he had but it would require multiple seams. I said no and they ended up making it right. Because of that, all three bedrooms were done. The carpet is really nice. The installer did a fantastic job. Out of three bedrooms, we had a total of only one seam. Tom was great to work with. It took us awhile to choose the carpet we wanted and even though the price of the carpet went up by the time we decided to have it done, Tom honored the original price. Would use them again.

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    Amazing service and lowest price in Tacoma for high end quality flooring.  A special thanks to Bill Ferren -- our order was perfect -- arrived on time and in perfect condition.  We ordered 986sq feet of core tech vinyl flooring -- it is not only beautiful but also 100% waterproof-- plus with the cork backing it is super quiet.  Also a shout out to Karla who answered soy questions on Bills day off!We highly recommend Great Floors in Tacoma

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    We have used GREAT floors twice now . Both times they came when they said they would and the product and the install was very good

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    I had a cat pee versus carpet situation and needed to install laminate flooring asap.  I found a great selection and a wonderful installer at Great Floors.

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    I am a property manager and work with flooring contractors every day. Great Floors in Federal Way, especially Tom, offer the best service available. Rush jobs are always difficult but Tom was able to complete a job in Gig Harbor with less that 12 hours notice with complete ordering and installation! We put new floor coverings in two laundry rooms at the property and then the machine installer damaged the new floors. One phone call later to Tom and the floor was being repaired within hours! I am hoping that our next jobs are not so difficult for Great Floors!

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    We had  great experience working with Great Floors to get laminate done in our house. We had talked to one other company and they had refused to do the flooring stating we had a slope in the house. I was referred to Thomas Gillen at the Tacoma location. We were able to get this all accomplished within a day or two. Now our hallway and dining room look fabulous. Thank you Thank you!!!!!

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    We arrived at the store and were greeted by the friendliest people.  Pat was extremely honest, didn't try to up-sell me and listened to our exact needs.  It was truly pleasant buying experience and I felt great about giving my business to such a respectful company.