Date Of Review: Oct 05, 2018
Professional & reliable!
Date Of Review: Sep 08, 2018
Out of all the estimates and companies that visited my home. There were only two I felt comfortable with. Then I choosed Brookhaven Irrigation. They were quick and clean. Meanwhile there was an issue and it was solved rapidly during insulation. I recently called them, I had another issue and they came the next day and fixed it. HIGHLY RECOMMENDABLE.
Date Of Review: Aug 17, 2018
Edit: It took a couple weeks but all the concerns were corrected. They stepped up to solve the issues. If you go with them keep on top of what they are doing and voice concerns. I had them come and do a brand new system on my home. They were not the cheapest but the system was also a little more than what other places had come in with. The install is like nothing I've ever seen. Mister heads sticking out of the ground by almost 6 inches so as you walk in the front door your looking at a sprinkler sticking up right at you. Part of the quote had the width of my driveway because they would have to go under it, what they never told me is they where going to put a box there so a few feet in to my lawn. I have a big green box where they put a control valve, looks horrible and lazy. Now the really bad. My water main is next to my boiler so its not very accessible(but there is a line run to the outside off it already), I also don't have a basement so I know it is kind of a pain to run the line out, but they looked at this when doing the quote. They tapped off the line feeding in to the boiler, so he had to shut water off to the boiler. Well when he finished he did not turn things on correctly resulting in no hot water to the house. So 4 am when my wife wakes up to go to work she is greeted to a freeze cold shower. I call that morning and tell them after the install I have no hot water, the lady on the phone seems more surprised and says she will call me back. I have to call them later to find out when he would come, they give me a round about time so now I have to leave work early because no one would be home. The guy gets to my house I show him the problem " I have no idea I never touch this when doing an install". So their own worker is questioning putting the line off the boiler line. He calls the office which is now closed so tries to get a hold of other people. When he does get in touch with someone, they have another person come check it out. This guy comes and says they did nothing wrong, everything is correct with the work and my system is broken. He he tells me my thermostat is broken and I need to have someone come replace that. Now I have to call a heating guy for a service call which is 125 for them just to show up. More if I want an after hours service call. So now I make an appt for the next day because I guess I'll deal with another morning of cold showers. The next morning the owner Mike is texting me asking if he can come. So he wants me to take more time off work so he can look at the boiler, after 2 of his guys looked at it already. Well I can't wait around for him, even more since I have to take a long lunch to meet with the heating guy. Heating guy shows up, looks for about 5 seconds, says the valves are in the wrong position. Flips a couple valves and I have hot water. He had no idea why the installer would even touch the valves since there is a main shut off valve at the entry of the system. I tell Mike that the valves where not set correctly and I had to pay 125, his response "That's why I wanted to come this morning". You already sent your "best guy" to my house and him and another had no clue what to do and blamed a 3 year old thermostat. So I spent money out of pocket and he tells me he'll give me 125 credit. Credit I won't be using because I have the tools to winterize and after the work why would I be calling them back. Maybe they can do head fixes, blow outs and starts but I regret having them do my install.
Date Of Review: Aug 07, 2018
I'm new to the neighbor and brand new to homeownership and sprinklers in general but Brookhaven Irrigation was prompt, professional, and reasonable. I definitely plan on using them again.
Kathy S.Date Of Review: Jul 24, 2018
We had a few problems with our system not turning on. We also had a few broken heads that needed repair. I had an appointment for 8:00AM today. Billy called me approximately 7:50 to let me know he was on his way. Promptly at 8:00 , Billy arrived and the problems were fixed in a courteous and professional manner. He was such a pleasant young man and I would highly recommend this company. Very pleased!!!!
Date Of Review: Jul 23, 2018
Very accommodating and friendly. There technician billy was awesome. Called to let me know he was on his way. Recommend ways to fix the issues I had with my sprinkler system. Did not tell me I need things that I didn’t not . He worked in down pour rain and Did a clean job. Very happy with them and will use them going forward and will recommend them to everyone .
Date Of Review: Jul 17, 2018
Extremely efficient and reliable company for your irrigation needs. Whenever I've had a problem with my sprinklers, it was handled right away. Very reasonably priced for a very quality service, you get what you pay for. Also every employee I've dealt with has been respectful and had great customer service. Highly Recommend.
Robert M.Date Of Review: Jun 05, 2018
Just had Gus install my new timer. Could not of had a Better Employee visit and install unit for me. Gus was very customer oriented. He made sure I was informed of everything he was doing. He made sure all zones worked after setting up timer. Give him a High Five for his performance, for it is he who will bring customers back. Thanks. Bob McCarren
Date Of Review: Jun 01, 2018
Mike, the owner, went above and beyond with our sprinkler install. He is a very nice and understanding man who clearly takes customer service very seriously. The sprinklers turned out great and work great! Would definitely recommend this company.
Date Of Review: Jun 01, 2018
Excellent service. very professional. I have had my sprinkler system for 4 years now with no problems. Thank you Mike!!