The ENT Institute- Alpharetta

The Center of Excellence for Ear, Nose, & Throat Disorders

The Center of Excellence for Ear, Nose, & Throat Disorders

115 Reviews

Client Reviews

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    Friendly staff. I didn’t have to wait long. The staff including P.A. were informative, helpful, friendly and professional.

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    Recently improved phone answering for appointment scheduling, less time on hold listening to office promotional blather. Less waiting time in office, too. Doctors and staff are engaging and skillful. A good experience.

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    I would highly recommend Dr Carothers at Preston Ridge.

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    I am writing this review particularly for Deshawn Hickson (billing office in Alpharetta) and Dr. Mallory Marcis (audiologist) who certain deserve all 5 stars. I went to the ENT Institute this past June to verify that I needed a hearing aid for hearing loss in my left ear. Dr. Mallory treated me with great kindness. After it was verified that I did need a hearing aid, Dr. Mallory went above and beyond in keeping in contact with me and answering any questions I had about purchasing a hearing aid device. Her service was thorough and helpful in helping me decide to purchase the device and exactly which device to purchase. Dr. Mallory continues to keep in contact with me today 4 months after the purchase and continues to show amazing "customer service" for my situation and fulfilling my needs. Deshawn Hickson, a staff in the billing office, resolved an issue I had with the claim that was sent to my insurance after purchasing the hearing aid (I will write a separate review on the process for filing the claim, which I totally disagree with and is NOT customer friendly at all; the process used by the ENT institute caused a great inconvenience to myself). Despite the claim issue, Deshawn took great initiative in resolution. I called and spoke to Deshawn after my hearing aid claim was initially processed to check on a refund I was due. Long story short, Deshawn not only answered my questions during that phone call, but, unbeknownest to me, she stayed on top of the claim process and communicated with me when there were updates. She worked more than diligently in contacting the insurance company to ensure when the claim was finalized up to and until my refund was processed by the ENT Institute office. If it was not for Deshawn, I would have had a MAJOR problem with the way this office handles claims processing and purchasing the hearing aid device. I never asked Deshawn to follow-up with this issue after we initially spoke. I was expecting to have to go through all kinds of hoops to get the refund that was due to me. However, Deshawn's persistence got the problem solved in a timely manner (much more timely than I would have anticipated had she not taken those steps). So, with all that being said, I GREATLY appreciate Deshawn and really hope the ENT Institute sees this review so they can take measures from her in how to work deligently with the consumer. Ultimately, thank you to Dr. Mallory Marcis and Deshawn Hickson who I will continue to praise and write about where ever I can. if anybody has any issues and needs to visit any of these offices, I would highly recommend seeing Dr. Marcis if possible. And, if you happen to have any billing issues, Deshawn is the person to talk to (if she is any more diligent with you than she was with me). Again, I will write a separate review on the process this company takes with filing claims, etc.

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    I'm mad that I didn't find them sooner. Since moving to Atlanta 11 years ago I've had nothing but sinus problems, seen I don't know how many Doctors and wasted thousands of dollars and time in medication, co-pays, travel and time lost from work. I am not going to talk about the constant migraines, inability to get a good nights rest, stuffiness, irritability or that no one wants to sleep the entire night with me because I have been told that I keep them up with my snoring. Yet, there's no documented evidence of that alleged "snoring" so yeah. Anyway, it took all of 3 office visit, 1 office sinus procedure (scary but so worth it), a total of 5 medications in the end and I am 100% cured. I can breathe, smell so much better (not always a good thing), food even taste different, no more migraines, I sleep through the night which is huge, I don't believe I snored to begin with so I will say I don't snore. So yeah, I'm mad that I didn't do this sooner and would HIGHLY recommend ENT Institute. Everyone from the front desk, to imaging, to Clinical assistants, to Physician Assistant, to Check out staff and to Dr. Carothers are polite, welcoming and professional and it doesn't hurt that Dr Carothers is easy on the eyes.

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    Nearly concierge style service. Very friendly and helpful. Wait was a little long on one occasion.

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    I was a new patient at the ENT Institute and I had gotten there around 3pm and filled out some paper work for new patient registration for about twenty five minutes. I then waited for about five minutes to be seen by the doctor. Doctor Michael G., was excellent. Everyone there including the check in receptionist were super nice and professional. Not a bad experience for my first time there. Look forward to my six month follow up for my hearing. Thank you ENT Institute.

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    PRO: I had my Sinus and UPPP surgery with Dr Caruthers. Surgery was very successful, more than I expected. PA and clinical staff were quite excellent. I am also under allergy treatments (injectibles). The team has always worked to accommodate my schedule and a clinical liaison asked my how my service was by the clinical staff. I never had any unexpected Billings or surprises like I do from other practices. They also were very flexible to me when I was transitioning from my current health plan to Cobra. Con: I had one unexpected cancellation by the practice that was quickly accommodated. All in all a great experience.

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    Staff is always super nice. It is very easy to schedule same day appointments.

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    Great surgery experience with Dr Carothers. Completely changed my breathing and quality of life

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