The ENT Institute-Suwanee

The Center of Excellence for Ear, Nose, & Throat Disorders

The Center of Excellence for Ear, Nose, & Throat Disorders

265 Reviews

Client Reviews

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    Very professional staff, clean offices and great Doc. Ability to see the same Dr at different locations is awesome. Booked the whole thing from a chat line. Great service. Not to mention Dr Alvarez is very knowledgeable and easy going.

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    Very professional staff, clean offices and great Doc. Ability to see the same Dr at different locations is awesome. Booked the whole thing from a chat line. Great service. Not to mention Dr Alvarez is very knowledgeable and easy going.

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    Everyone is so kind, helpful and gentle.

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    Had a positive experience today at the Ear, Nose & Throat institute as they quickly helped to resolve an issue that diminished my hearing. As a significant bonus, they were flexible with appointments as I was a walk-in. Great service at a great price, highly recommended.

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    I love almost everything about ENT Institute. I would suggest that their checkout people be educated on how high-deductible health insurance plans actually work. Instead of requiring payment at time of service, they should file with the insurance first as there is usually a negotiated discount between the insurance and the provider AND there can be outstanding medical claims that have not been processed that may result in the deductible being reached once processed (before the claim for this service visit is processed). Both of these scenarios result in an eventual refund to the patient's HSA account by the provider if payment is required at checkout, which is a hassle for the patient. This is unnecessary! You should always allow the filing process to complete first.

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    Great atmosphere, they greet you with a smile and explain things clearly

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    Professional and thorough. I never have long of a wait. The doctor gives you options on your healthcare.

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    Dr Won and front office staff 110% customer service

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    Very compassionate and understanding staff.

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    The young ladies at the reception desk are so kind and very proficient. They handle the long waits very professionally & keep me calmed down. It’s a pleasure to deal with the entire practice.

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