The ENT Institute- Whiteoak

The Center of Excellence for Ear, Nose, & Throat Disorders

The Center of Excellence for Ear, Nose, & Throat Disorders

201 Reviews

Client Reviews

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    Kudos to Dr. Livermore, who diagnosed my condition and discussed the options with me in a personal and caring manner, giving me all the information I needed. Very much appreciated the concern and expertise demonstrated.

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    When I arrived with my 85 year old mother to see about getting her better hearing aids I knew nothing of ENT Institute. My mother had made the appointment herself. She had been before and was not overly impressed with the audiologist, but like a lot of elderly people she wanted to go to a familiar place. As we were sitting in the waiting room I read the Google reviews...and was horrified! 1.8 stars? We were called back after a very short, reasonable wait, and I was fully prepared to leave with my mother if the audiologist that got so many complaints was the one in front of us. He was not...thank goodness. We were greeted by the new audiologist Jennifer A. Pound. I immediately challenged her with the Google reviews and she explained that changing that reputation was one of her primary goals...so we gave her a chance. She was extremely attentive, friendly, and professional...she knows what she is doing. She performed tests on my mother and came to the conclusion that she could help her quite a bit. That is an understatement! My mother's hearing has not been this good in 15 years! She is participating in family conversations instead of nodding because she can't really hear, she can hear in the car despite road noise, hold conversations in restaurants, and most importantly...she is enjoying church again. Jennifer see's mom each week now because the hearing aid is new to get feedback and make adjustments...at no charge. What a concept...an audiologist that cares! Despite previous reviews...if you need a great audiologist...allow Jennifer at ENT to change your life for the better. She surely changed ours! Adam Gault

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    Dr. French of the ENT Institute was absolutely incredible. I had my tonsils removed and sinus surgery. I ended up having to go to the ER due to complications with sinus bleeding and clotting the following evening (through no fault of Dr. French). The ER doctor called Dr. French after hours, at night, and he was at the hospital within the hour to fix me up himself. He was incredibly caring and did his best to make sure I was as comfortable as can be in a very uncomfortable situation. I can’t give him a higher recommendation and I’m incredibly grateful that he’s the surgeon that did my surgery.

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    Great place

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    Great service. The PA/NP was very nice and informative.

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    The folks here are awesome! Very friendly and helpful!

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    Thank you to the front desk, medical assistants and Meredith for taking such excellent care of me.

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    I've always had a great experience here. I've been going for several years. Today was no exception. Easy to make an appointment. Wait time was short. Doctors are thorough.

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    I called with a problem and got an appointment the same day. Although I had to wait, my problem was solved quickly and I was on my way.

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    The Alpharetta office was very prompt and the bedside of the doctor was good.

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