Castle "The Window People"

800-360-4400

Today's Hours : 6:00 AM-12:00 AM

357 Reviews

Client Reviews

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    After 7 visits, finally it was done right! Thanks Jack and Sean!

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    The installers were very professional. They did a wonderful job and my windows looked so beautiful. I am very pleased and impressed with Castle Windows.

  • just had Castle out for my 2nd time. first time had 5 windows replaced and 1 new one cut and installed. today, they came out and put in 2 steel doors with storm doors too. fantastic craftsmanship and crew that put them in.

  • We have had our windows for almost a month and so far I have been happy with this company. At first I felt a little pressure to commit to buying the 18 windows we needed to get the price that was quoted. However, I am happy with the windows and they are exactly what I wanted. The gentleman that came to measure was friendly. The company worked around our work schedule in order to have the windows installed. The crew that installed the windows were great. They worked efficiently, cleaned up and were friendly. I have been excited by my new windows since my old windows were in bad shape. So far I do not have any complaints about this company.

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    Jack and Sean did an awesome job. I was so impressed by their knowledge and learned a lot about window installation. Such hard workers. Thank you.

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    My windows are beautiful, easy to clean and keeps out the noise.

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    After a 2.5 hour presentation, I chose Castle Windows for the replacement of my 17 windows and door. I was only shown one window and it looked like good quality and easy to use. The measurement was scheduled less than one week after my sales consultation. The gentleman who took the measurement was very courteous. My windows arrived 3 weeks ahead of estimated delivery date. Juan and two other men arrived to install my windows and door. They were punctual and it took them 8 hours to complete the entire job. They too were courteous and took care of covering my furniture and cleaning up thoroughly when they were done. All blinds, shades and curtains were reinstalled after the windows were put in. They finished the side door last and it was dark when they were done so I didn't notice the deep scratches next to the window pane on my door. To make matters worse, I locked my door the following morning and I when I got home from work I could not open my bottom lock due to the key not entering correctly. After 5 minutes, I finally was able to get the key in and open the door. I called Castle the following morning and spoke to Chuck who apologized instantly for the inconvenience and asked me to send pictures so that he could resolve the issue immediately. He ordered a new cylinder for the lock and the wood panels for around my windows. He assured me he would follow up on the case to ensure items arrive and a service call gets scheduled ASAP. The customer service makes up for the fact that I received a damaged product. One statement made during the sales presentation is that I would feel a change in temperature inside my home and a reduction in noise. Well, that has not happened to date. It's been 3 days. :-( I hope to feel it at some point and see a reduction in my heating/cooling costs as that was one of the deciding factors for me. The windows do look nice inside and out and are very easy to use. I would recommend based on the service I have received.

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    Kyle came out and was quick, efficient, and professional. Had our windows picked, pricing completed, and financing done within 2 hours.

  • Had 9 windows replaced today. Great job Castle. This was and old house that needed lots of wood repair. Thanks for the excellent work. Very professional crew. Cant wait to get the rest done....

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    Jack and Sean were awesome! Very accommodating

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